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Terms and Conditions

Age of Admittance

12 weeks to 8 years of age.

Hours of Opening

The Nursery is open Monday to Friday from 7.45am to 5.45pm. Any children still not collected after the closing time will incur a late pick up charge (this is a minimum of £5). 

Weeks Open

The nursery is open 51 weeks a year and closed on all bank holidays.

Settling In / Gradual Admissions

It is our aim to allow all children time for settling in, so that the child can form relationships with their keyworker and become familiar within the nursery surroundings. Each child and their needs differ so the length of time for settling in varies from child to child. We offer a ‘free’ one hour visit prior to your child starting nursery.
We request that a parent read all policies and procedures and staff can obtain the relevant child related information and consent to ensure a smooth transition into nursery. This information is shared during the ‘All About Me’ meeting.


We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online.

Change of Details

You must immediately inform us of any changes to your contact, allergies, change of circumstances or bank details.

Court order

You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.


Parents are required to supply nappies, wipes and creams (if required). All creams should be prescribed and delivered to nursery unopened. Sudacrem and Bepanthen can be used non-prescribed. Children that are transitioning from nappies to either potty or toilet should be brought to nursery with at least three sets of spare clothing and five sets of underwear. Please update your child’s keyworker when you begin this transition at home and we will endeavour to follow your routine to maintain consistency between home and nursery. 

Off Premises Visits

Staff will occasionally take the children for walks or visits off premises during the course of their sessions in accordance with statutory staffing requirements and parental consent being obtained.

Mobile Phone

To ensure the safety and wellbeing of all children who attend our nursery we enforce a no personal mobile phone usage within our settings. This policy applies to both parents/carers, staff and visitors. Should you be on your personal mobile phone as you arrive at the nursery can we please ask that you conclude your phone call before entering the premises or Stay within the mobile phone friendly zones within the nursery.

Equal Opportunities

We are an equal opportunities organisation, which makes decisions without regard to race, colour, sex, religion, national origin, age, disability, marital status or sex change status or any other factor protected by law.

Nursery Closure

The Nursery is not open on public Bank Holidays. During the Christmas period the Nursery will close on Christmas Eve at 12.15pm and reopen on the first working day following the Bank Holiday at 7.45am
If the nursery has to close or we take the decision to close due to events or circumstances which are outside our control, we shall be under no obligation to provide alternative childcare facilities to you.
If the closure exceeds 3 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days.

Complaints or Concerns

Customer satisfaction is of paramount importance to us and any concerns/complaints will be reported to the nursery manager for investigation. If you have any concerns regarding the services we provide, please discuss these with your child’s key worker. If these concerns have not been resolved to your satisfaction please contact the Nursery Manager.

Employment or Solicitation of Staff

If, during this childcare contract and for a period of 6 months after the termination of this contract, you (directly or indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child under this contract then you will be liable to pay and you will be invoiced a fee of £2,000.00 as payment to us recruiting and training a suitable replacement member of staff.

Emergency Treatment

Any child who attends Nursery and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.
Any emergency treatment or medical advice will be permitted unless a parent states in writing otherwise. The Nursery does not accept any responsibility for treatment given against parent’s wishes if we have not been informed otherwise.

Accident Form

All parents will be informed and required to sign the accident form. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.


Should your child become ill while at nursery we will contact you on the phone numbers provided from your most recent contact information. New World reserves the right to take the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to; our policy and guidelines are available from the nursery manager. If your child is unable to attend a session due to sickness can we please request that you contact nursery to notify us of their absence. If your child has been administered any medication prior to be dropped off nursery a staff member must be notified before leaving the child.  

Contagious Disease

For the benefit of the other children in the nursery, you must not allow your child to attend the nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the nursery.
The Nursery reserves the right to refuse to accept children until the Nursery is satisfied they are not infectious. This is to protect other children from cross infection. The Nursery’s exclusion policy is guided by the relevant local authority and is displayed in the main entrance of the nursery.


If your child is suffering from a rash, sore throat, discharge from the eyes, nose, diarrhoea or any similar symptoms; please keep the child at home until the doctor has certified that the symptoms have disappeared.
You must inform us immediately if your child is diagnosed with any allergy or intolerance.


If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 24 hours at home, and only then with written authorisation from their parent. All antibiotics must be prescribed by a doctor.


Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background has a right to protection from neglect, physical, sexual or emotional abuse and it is our priority to keep children safe from harm whilst in our care.
The Nursery has a full written policy on Safeguarding which is available from the nursery manager.

On Arrival

Children should be dropped off by parents/carers into the care of a nursery staff member and entered into the attendance register. All necessary information should be passed to the staff member from the parent/carer. 

On Collection 

Children will not be handed to the care of anyone other than those named on the childcare registration form unless authorised by the parents personally, by telephone or in writing. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not hand your child into their care. If our staff have not met the responsible adult who has came to collect your child we will expect them to know the relevant password.
In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.  
You are required to inform us immediately if you are unable to collect your child from nursery by the official collection time. All collections must be by an adult over 18 years of age. Exceptions to this can be made at the manager’s discretion.

Children’s Services

It is our obligation to require or seek professional advice or actions from our local Children’s Services team if we suspect a child is suffering from harm. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.

Behaviour Management

The Nursery has a written policy on behaviour management which is available from the nursery manager. 
The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.

Personal Property
The Nursery does not accept responsibility for loss or damage of personal property brought onto the premises by children or parents.
Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to the weather conditions. Please discourage your child from bringing items of value to the Nursery. Please provide a spare set of clothing for your child in case of an accident or the need for change of clothing
Fresh drinking water is available to all children throughout the day.
For the older children water is available for them to help themselves when thirsty, this promotes independence and self-help skills. For the younger children water will be available and offered throughout the day alongside designated snack and mealtimes in either beakers or cups depending upon the age and stage of development of the children.
All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.
Meals & Snacks
Children will be provided with drinks and healthy snacks at regular morning and afternoon snack times along with three nutritious, balanced meals daily. Menus are displayed in the nursery; these include age and stage applicable meals and vegetarian options. All special dietary requirements will be catered for.
For Health and Safety reasons we do not accept children bringing in their own packed lunch. 

Milk Feeds
We will use whichever formula your baby uses, we will be happy to use expressed breast milk given in accordance with your written instructions. Formula milk should be provided as a powder form and in a sealed box. Our staff will make up the correct bottle feeds in accordance to your instructions. Any formula power left over will be discarded after four weeks of opening.
Nut Allergy
As the number of children with nut allergies is increasing with parental support we aim to endeavour to keep the nursery NUT FREE. 

Confirmation of Your Childcare Place
We will confirm your childcare place during registration. If you are informed that your child has been added to our waiting list we will contact you to confirm when a place becomes available.  

Registration Fee
We do charge a registration fee to reserve your childcare place. Please note that this fee does not apply to funded places.
Reserving a Childcare Place
We are able to reserve a childcare place and booking pattern no more than 6 months in advance of your child’s start date.
Schedule of Fees
The schedule of fees are available from the nursery manager. Fees are calculated on a 50 week booking pattern.
Full Days
Full days are calculated from 7.45am to 5.45pm.
Sessions are calculated from 7.45am to 12.15pm or 1:00pm to 5.45pm.
Regular Booking Pattern
We require your child to attend nursery at least one full session or two half sessions minimum per week.
Shift Booking Pattern & Term Time places
We accept a limited 3 week and 4 week recurring shift booking pattern and also term time places
 Change of Booking Pattern
To increase your booking pattern we require five working days notice.  
To decrease your booking pattern you must provide us with thirty (30) days’ notice in writing or by email to the nursery manager.
Should insufficient notice be given then you will be invoiced for the full childcare fees for thirty (30) days’ notice from the date of any change as if the hours had not decreased.
Sibling Discount
Where parents have more than one child at the nursery, the owner of the nursery may be able to offer a discount of fees. Please see the manager for further details.
Fees remain payable for periods of absence (Holidays and Sickness) as the child’s place is kept open and staff and associated costs continue to accumulate and be met by the nursery.
Free Early Years Entitlement (FEYE)
FEYE is available for all 3 and 4 year old children, regardless of parental income, from the term AFTER a child’s 3rd birthday.
3 and 4 year old children will be entitled to 15 hours of free childcare/week. New World offer this placement over 38 weeks. There is a second option available of 12 hours/week over 48 weeks. Please enquire with a staff member about funded places for 2 year olds.
Childcare Voucher Payments
Currently each parent is able to claim £243 (high rate tax payer) or £124 (standard rate tax payer) per month.
If your wage payment date falls after the 25th of the current month the voucher payment will be deducted from the following months invoice. The voucher company pays the nursery directly - please note that we accept all childcare vouchers.  
Additional Days/sessions
 If additional days have been booked these must be paid for in advance of the sessions required. If you book and then cancel you will not be charged for the day/session booked unless you have not notified the nursery of your child’s absence.  

Your First Invoice
We will create your first invoice from your child’s first day of attendance until the end of the month. This invoice must be paid in advance before or on your child’s first day of attendance. You can find your electronic invoices via the website. Passwords will be provided by the nursery administrator. 
Payment of Fees (Monthly in advance)
Fees are due monthly in advance in accordance to your booking pattern by the 7th day of each month.
We accept payments by Standing Order or Online payment method only.
We do not take cash payments but in exceptional circumstances a cash payment may be agreed. It is your responsibility to obtain a receipt from the nursery manager as your proof of payment.
Your Final Invoice
We will create your final invoice from the date of your termination notification. You will be required to pay the full fees for the thirty (30) days’ notice. It is your responsibility to obtain a receipt from the nursery manager as your proof of termination. Your child may attend during this time unless you have breached the childcare contract terms and conditions.
Termination of Contract
If you no longer wish to maintain your child’s place at the Nursery you will be required to give thirty (30) days’ notice in writing or by email to the nursery manager.
We reserve the right to exclude a child from Nursery for any breach of the childcare contract. We may terminate your childcare contract if your child’s behaviour at the nursery is deemed by us to be unacceptable, may endanger the safety and well-being or have an impact on the learning opportunities of other children at the nursery.

Non Payment of Fees/Late Payments
If the payment of nursery fees is outstanding after the 7th of the month this will result in a £25 late payment charge will be applied.  
If the late fee is not paid by the end of the month (the month the fees are outstanding for) we will then suspend childcare for the following month. 
Upon termination of this contract the child shall not be permitted entry to the nursery. This shall be regarded as a formal demand for all outstanding monies and we will issue a final invoice to be paid as soon as possible.  

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